Fix problems with Yahoo Mail
Can't sign in to your account? Learn how to fix problems with your password or Yahoo ID.
When Yahoo Mail isn't working right there's usually a quick and easy fix. Here's how to troubleshoot problems so you can get back to using your Yahoo Mail.
Page features (like buttons and menus) stop working or page loads slowly
Many problems using Yahoo Mail (including unresponsive features or slow page) loading can be fixed by updating your web browser or adjusting computer settings.
- Update your browser to the latest version of a supported browser
- Fix browser and computer settings that can interfere with Yahoo Mail working properly
Problems sending and receiving email
If you're having trouble sending email these are problems you might encounter.
- "Suspicious Activity" or "Account temporarily blocked from sending" message when sending email
- Yahoo Mail email sending limits
- Network connection failure accessing Yahoo Mail on mobile devices
If you send newsletters or email in bulk to a subscriber list, here's some info that can help.
If you're not receiving email you expect or they're arriving in the wrong folder, here's what to do.
Is email missing from your Yahoo Mail? Here's how to find or recover it.
If email is going to your folders or your trash instead of your Inbox, here's how to fix it.
Account is sending or receiving spam
If your account is sending spam it may have been hacked. Here's what to do.
It's not possible to stop spam completely, but we do have tips and techniques to cut down the amount of spam you get.
Unexpected changes to your Yahoo Mail
There are 2 reasons you might see changes to your account that you didn't make: You're in Basic Mail or your account was hacked. Here's how to investigate and take action to fix it.
- How to tell if your Yahoo Mail was hacked
- Secure a hacked Yahoo Mail account
- Reasons you'll see a different version of Yahoo Mail
- Switch between Basic Mail and full-featured Yahoo Mail
There are a few reasons your Yahoo Mail can look different than it used to. You might be seeing the Basic Mail version, your Yahoo Mail theme might have been changed, or someone could have hacked your account and changes made to it.
If you get suspicious messages, spam, messages that look like they're from Yahoo but you're not sure, or threatening or harasing email, here's what you can do.
Linked email accounts, changing your name, and charges for Yahoo
Manage your other email accounts using the Yahoo Mail multiple malboxes or account switcher features.
You can change the name people see when they get email from you (your sending name). You can also create a signature that's added to the end of your email messages.
Yahoo Mail offers premium email services without desktop ads. To find out when you signed up, view your billing history.
If you want to cancel your Mail Plus or Ad Free Mail service, here's how. If you want to lean more about using Yahoo Mail without ads we have that information too.
Why isn't my problem listed?
If your issue isn't addressed in this article, try Yahoo Mail Help Central. At our Help homepage, click Yahoo Mail and get access to all of our help topics and our top Yahoo Mail help articles.
If you're looking for product-specific help, try our other troubleshooting articles written specifically for the product you're having problems with:
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