Starting January 31, 2019, the classic version of Yahoo Mail will no longer be available. At that time, you'll be upgraded to the latest version of Yahoo Mail or basic Mail, depending on your browser's compatibility. Learn more about the latest version of Yahoo Mail.

Fix problems when a Yahoo website isn't working

Get back to what you're doing by fixing an issue that's interrupting your Yahoo experience. Use these steps, starting with #1, then check if your problem is resolved before moving to the next step.

  1. Clear your browser's cache.
  2. Update your browser.
  3. Restart your computer.
  4. Make sure that JavaScript is enabled.
  5. Disable browser enhancements.
  6. Temporarily disable antivirus, antispyware, and firewall products.
  7. See if the Yahoo service works from another computer or mobile device.
  8. Reset your browser to default settings.