Agent chat support is unavailable, and phone and email support are limited due to COVID-19 health and safety considerations for our employees. Visit this page for help with common password, account, Mail, and subscription issues, or try searching our help articles. For Yahoo account and Mail help, you can also use our chat assistant.

Reset your browser back to default settings

If you've tried all the options in our browser troubleshooting article and Yahoo still isn't working, resetting your browser resolves most issues. When you reset your browser, it deletes your bookmarks, removes enhancements, and clears temporary internet files. If the issue persists after resetting your settings and only occurs in one browser, contact the browser developer for further support.

  Important - Be sure to save a copy of your bookmarks before you reset the browser.