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Why is my account locked for security reasons?

If you receive a message stating that your account has been locked for security reasons, this means that there have been too many attempts to sign in to your account with the incorrect password. As a security measure, your account has been locked to prevent unauthorized users from being able to access it.

If you haven't been trying to sign in to your account with the wrong password, this is not necessarily cause for concern. It could simply be the result of another user mistakenly thinking that your ID is theirs. (To learn more about account security, please visit the Yahoo! Security Center.)

The lock on your account will expire 24 hours after it was initially locked—the lockout period will not reset each time you attempt to sign in while the account is still locked. You can try to sign in again after the lock has expired. We are unable to provide you with the exact time that your account was locked or when it will be unlocked.

If you are still unable to sign in with your new password, please refer to our password problems help page for common reasons why you may be getting an "Invalid Password" error.

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