"Under Construction" or "Page Not Available" message on your home page

Our services recognize the index.html page as your homepage. If you don't have an index.html file, you may see an error when visiting your File Manager or when you try to browse to your website. There are a few things you can do to resolve the issue.


If you see an "Under Construction," "Page Not Available," page or if you have a warning that you don't have an index.html file, you've not yet replaced the placeholder web page — or home page — we created for you when you signed up for your plan. This file is named "index.html," and can be replaced with a page you create using one of our site building tools, such as SiteBuilder, or your own site building software.

About your home page

By default, the page you'll see when you visit your web address is "index.html." To see your website at your domain, your site must include a file called "index.html." Files called "home.html" or "default.html," for example, will not appear by default at your domain.

If your site doesn't include a file called index.html (either your placeholder "Under Construction" page or a home page you created yourself), your site visitors will encounter an error when they visit your web address.

Renaming your home page

If you've already created a home page but aren't seeing this page at your web address, you may need to rename your home page file. For example, if you named your home page "home.html," you should change its name to "index.html."

With a third-party tool such as Dreamweaver, you can use your own software to rename the file, then re-upload your file to replace the default "Under Construction" page we provided.

If you used another tool to create your page, you can rename your page using File Manager:

  1. Sign in to your Web Hosting Control Panel.
  2. Click Create & Update.
  3. Click File Manager.
  4. Check the box next to the file you want to rename.
  5. Click Rename.
  6. Enter the new name for your file ("index.html").
  7. Click Rename Files to save your change.

If File Manager won't let you rename the page you selected, you may need to delete the default index.html file first.

 File names are case sensitive. Your home page needs to be named "index.html". Other variations, such as "Index.html" or "INDEX.html", will not be shown when you visit your web address. Also, be sure your file includes the extension .html. If your file name ends with .htm, you may need to re-save it as an .html file.

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