"Confirm your identity" pop-up message

Did you get this pop-up message? This is Yahoo's security measure to protect your account from unauthorized access.

For the fastest way to "Confirm your identity" try these steps before contacting us.

Confirm your identity verification box

  Important: Be sure you keep the "Confirm your identity: enter verification code" box open. If you close the box, Sign in to your Yahoo account, and enter the security CAPTCHA code, if prompted.

Help with verification options

+ Receive code

  1. Click Receive code.
  2. Select By phone or By email.
  3. Click Receive code again.
  4. Check your email or mobile phone, and enter the code in the "Verification code" box.
  5. Click Verify code.
    — You may be required to update your current password.

+ Verify answer

  1. Enter the answer to the security question displayed, and then click Verify Answer.
    — You may be required to update your current password.

 

  • Was this article helpful?

  • Yes
  • No

Still need help?