Clear your Yahoo Messenger cache in Windows

 If you are seeing error -40402, your contacts cannot see your display image, or you cannot see there's.  We've go help for you



Learn how to clear your Yahoo Messenger cache to resolve a variety of issues:

  • "An error occurred while trying to access the 'SocialView' plug-in."
  • "The last Address Book operation did not succeed due to a server error. (error code: -40402)"
  • Your contacts can't see your avatar or display image - the picture appearing next to your name in message windows, or your contact list.
  • You can't see your contacts' avatars or display images.

Note: These steps apply to Windows XP, Windows Vista, Windows 7, and Windows 8; including 32-bit and 64-bit versions.

Clear your Yahoo Messenger cache

  1. In the notification area located next to the clock at the bottom-right corner of your screen, right-click the Yahoo Messenger smiley icon, then select Exit.
    • Note: Windows 7 and Windows 8 users may have their "Messenger smiley" icon hidden in the notification area; if so, move your cursor over the up arrow in the notification area to display the hidden icons, right-click the Messenger smiley icon, then select Exit.
  2. On your keyboard, press the key combination Windows + R.
  3. Type cmd and press Enter.
  4. Copy one line at a time from the list of command prompts below, then right-click within the Command Prompt window to paste the command.
    • After pasting each command, press Enter on your keyboard.

Note: If you receive the "The system cannot find the file specified," continue with the next command. These errors are harmless.

rd "%AppData%\Yahoo!\" /s /q
rd "%ProgramFiles%\Yahoo!\Messenger\Cache\" /s /q
rd "%ProgramFiles(x86)%\Yahoo!\Messenger\Cache\" /s /q
rd "%LocalAppData%\VirtualStore\Program Files\Yahoo!\Messenger\Cache" /s /q
rd "%LocalAppData%\VirtualStore\Program Files (x86)\Yahoo!\Messenger\Cache" /s /q

  1. Click the X button to close the Command Prompt.

If you get an "access is denied" error follow this process: Substitute this for step 3 above - Start | Programs (or All Programs) | Accessories. Make sure to right-click Command Prompt and select Run as Administrator, and then continue with step 4 above.

  1. Restart Yahoo Messenger.
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