Reinstalling video drivers to resolve Yahoo Messenger issues on Windows Vista, 7, and 8

For optimal performance of Yahoo Messenger, always use the most recent version of your video driver. Uninstalling an outdated video driver and reinstalling the latest driver has been known to resolve multiple issues.


Issues that may be resolved by reinstalling your video driver

  • PC-to-PC call failure
  • Voice or Video Call problems
  • Messenger stops responding
  • Messenger crashes when trying to use my webcam
  • Unable to use webcam or see webcam image in Messenger
  • Yahoo Messenger menus or menu bar not rendering properly

Uninstall and reinstall video drivers

  1. Download and install the DirectX Runtime Web Installer.
  2. Determine your graphics card manufacturer:
    1. Press Windows logo+R key.
      - This opens the "Run" command.
    2. Type in dxdiag and click OK.
      - This opens the DirectX diagnostic tool.
    3. Click Display.
      - Next to "Name", write down the make and model of you graphics card. Example: Intel(R) HD Graphics 4000, or, NVIDIA NVS 5400M
  3. Find and download the latest video driver for your type of video card:
    Note: Download the driver installer, but do not run it yet. Just save the driver to your Desktop for now. If your driver is not listed above, please obtain the most recent driver from the manufacturer's website.
  4. Uninstall the video driver
    1. Press Windows logo+R key.
      - This opens the Run command.
    2. Type in appwiz.cpl and click OK.
      - This opens "Programs and Features."
    3. Select your video driver in the list of programs.
      - It will usually start with the manufacturer name (e.g., ATI, NVIDIA, Intel).
    4. Click Uninstall.
    5. Restart your computer.
  5. Reinstall the video driver
    1. Run the video driver file you downloaded earlier.
    2. Restart your computer.
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