Why am I not receiving messages on my mobile device?

Possible root causes for issues not receiving Yahoo Mail messages on your mobile device:

Note: Some of the features discussed below can only be accessed or modified from a desktop or laptop computer. If the instructions listed do not work on your mobile device, please sign in to Yahoo Mail on a computer.

The sender is using an incorrect email address:
Even one mistyped letter in an email address can cause an email to be sent to the wrong person. Also, make sure they're able to send emails successfully to other people.

The sender's address might be on your Blocked Addresses List:
The Blocked Addresses feature allows you to create a list of email addresses and domains that you don't want to receive mail from. Messages from senders on the list will simply be discarded. To edit the Blocked Addresses list:

  1. Click the gear icon (Gear Icon) in the upper-right corner of the window, and select Mail Options from the menu that appears.
  2. Click Blocked Addresses in the left column.
  3. Scan your blocked email addresses for the address or domain of the sender.
  4. If you are able to locate the contact, select the email address and then click the trash can icon to remove it from the list.
  5. Click Save if you've made any changes you wish to keep.

The email or emails might be getting filtered:
If you've set up filters, your emails might be going directly to a folder other than your Inbox, including the Trash folder. To view your filters:

  1. Click the gear icon (Gear Icon) in the upper-right corner of the window, and select Mail Options from the menu that appears.
  2. Click Filters in the left column
  3. Inspect your filters by clicking a name in the middle column under the "Add" button.
  4. If you find a filter that is causing the problem, you can change the fields on the right or remove it by clicking the trash can icon.
  5. Click Save if you've made any changes you wish to keep.

The email or emails could be going into your "Spam" folder and being deleted:
Occasionally, email will be delivered directly to your Spam folder. If your Spam folder is set to delete messages in short intervals of time, your message may never reach you. To review your settings:

  1. Click the gear icon (Gear Icon) in the upper-right corner of the window, and select Mail Options from the menu that appears.
  2. Click General in the left column.
  3. In the "Spam Protection" section, select "once a week", "every two weeks", or "once a month" from Empty Spam folder
  4. Click Save if you've made any changes you wish to keep.

The email or emails could be forwarded:
If your Yahoo Mail account is subscribed to Mail Plus, automatic forwarding could be enabled and your messages could be going to a different email address. To review your forwarding settings:

  1. Click the gear icon (Gear Icon) in the upper-right corner of the window, and select Mail Options from the menu that appears.
  2. Click POP & Forwarding on the left menu bar.
  3. If you're using Auto-Forwarding and would like to discontinue it, do this:
    1. Select the radio button for Web and POP Access.
    2. Click Save if you've made any changes you wish to keep.

The email may have been delayed:
Emails are usually delivered within a few minutes, but they can sometimes be delayed while in transit. This is usually due to problems on the sender's mail server, heavy Internet traffic, or routing problems. To find out more about delays, see our help article about delayed emails.

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