Fix problems with Yahoo7 Mail in iOS Mail

Are you having trouble using your Yahoo7 Mail account in the iOS Mail app on your iPhone, iPad or iPod? These instructions will solve most problems.


Important: Changing your device's email settings will not affect the Web settings of your Yahoo7 Mail account.

Can't access account

Check your iOS device's "Mail, Contacts, Calendar" settings

  1. On your device's Home screen, tap the Settings app.
  2. Tap Mail, Contacts, Calendars.
  3. Tap Yahoo7 Mail.
  4. Under "Accounts," tap Yahoo7.
  5. Confirm that your account information has been entered correctly.

Unable to send or receive emails

Confirm you can send emails

  1. Send an email from your Yahoo7 Mail account in your device's Mail app.
  2. Under "Mailboxes," tap Sent.
  3. Confirm that the email you're attempting to send appears there.

Confirm you can receive new emails to your device

  1. Tap your inbox's refresh icon.
  2. Confirm that new emails are being delivered to your inbox.

Confirm you can receive new emails automatically

  1. From a desktop computer, send an email to your Yahoo7 Mail account.
  2. Open the Mail app on your device.
  3. Tap your inbox's refresh icon.
  4. Confirm that the email was delivered.
    - The email should be transferred instantly to your iOS device as it arrives at the Yahoo7 server.

Confirm Yahoo7 Mail is your default email account

  1. On your device's Home screen, tap the Settings app.
  2. Tap Mail, Contacts, Calendars.
  3. Tap Default Account.
  4. Tap Yahoo7.

Confirm your device is set to automatically fetch new data

  1. On your device's Home screen, tap the Settings app.
  2. Tap Mail, Contacts, Calendars.
  3. Tap Fetch New Data.
  4. Toggle "Push" to ON.

Still having problems?

- Try removing your account, and then re-adding it. 

Delete your Yahoo7 Mail account in your iOS device

  1. On your device's Home screen, tap the Settings app.
  2. Tap Mail, Contacts, Calendars.
  3. Under "Accounts," tap Yahoo!.
  4. Tap Delete Account.

Add your account back to your iOS device

  1. On your device's Home screen, tap the Settings app.
  2. Tap Mail, Contacts, Calendars.
  3. Under "Accounts," tap Add Account.
  4. Tap Yahoo7.
  5. Enter your name, Yahoo7 Mail address, password, and account description.
  6. Tap Next.
  7. Tap Save.

Note: If you're unable to sign in to Yahoo7 Mail on your device or computer, select I can’t access my account on the Yahoo7 sign-in page and follow the instructions.

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