Fixing Android app problems

Have an official Yahoo Android app that fails to load, update, or work the way that it's supposed to? You can fix most issues by using the following troubleshooting methods:


Force stop and restart the app 

  1. Press your device's Home button.
  2. Press your device's Menu button.
  3. Tap Settings.
  4. Tap Application Manager.
  5. Scroll to find the app you want to clean up, then tap the app icon.
  6. Tap Force Stop.
  7. Press your device's Home button.
  8. Tap the app icon on your device's Home screen to re-open the app. 

Check your network access

If things are slow to load or just don't load at all, check to see if you're in an area with poor access to the internet or cellular network.

Try going to the mobile Yahoo homepage (http://m.yahoo.com/) on your device's web browser. If it doesn't load, the issue is almost certainly related to your network connection.

If you're still having problems, the other steps below will help address most issues.

Update the app 

The latest version of the app will usually include fixes to known issues and/or new product features. 
  1. Tap Play Store on your device's Home screen.
  2. Tap Apps.
  3. Tap the search icon.
  4. Enter "Yahoo" into the search field.
  5. Tap the name of any official Yahoo app.
    If your app says "Update": Tap the app, then tap Update to download the latest version of the app.
    If your app says "Installed": Your app version is up-to-date. 

Check if your password

  • At times, mobile devices can experience compatibility issues with passwords that contain special characters.
  • If your password contains any special characters, change your password (using a desktop computer) in to something more compatible (but still secure).

Clear cache and data

  1. Press your device's Home button.
  2. Press your device's Menu button.
  3. Tap Settings.
  4. Tap Application Manager.
  5. Scroll to find the app you want to clean up, then tap the app icon.
  6. Tap Force Stop.
  7. Tap Clear Data.
  8. Tap Clear Cache.  

+ If all else fails 

  1. Restart your device.
  2. Uninstall, then re-install the app.

 

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