Temporarily disable security programs
Anti-virus, anti-spyware, and firewall programs can interfere with Yahoo features. You can temporarily turn these programs off to see if they're the cause.
Temporarily disabling security software
It may be possible to configure the security software to avoid a conflict with the Yahoo feature or website.
Steps to disable software vary! We recommend checking with your security software's support website for the most current instructions.
Testing for the problem again
Once you've temporarily disabled your security software, we recommend testing the feature or site you experienced a problem with.
- If the problem no longer occurs, it's likely that the disabled security software was the cause of the problem.
If you still are having problems, consult with your security software manufacturer's help pages for possible solutions.