Troubleshooting problems with Connected TV apps

Try the following troubleshooting steps if you are having issues with a Connected TV app:

Delete and reinstall the app

  • To delete and reinstall an app from the Yahoo Connected TV Store:
  1. Press the interactive TV button on your remote control to bring up the list of TV apps.
      Note: The interactive TV button will look different depending on the brand. Refer to your TV manual for more information.
  2. Use the right and left arrow buttons to select the app in the list.
  3. Press the yellow button on the remote control.
  4. Select the Delete button on the TV screen and confirm the deletion of the app.
  5. Find the app in the Yahoo Connected TV Store (called the Widget Gallery on some TVs) and reinstall.

Note: Some standard apps cannot be deleted.

Turn the TV off and on

  • If you are unable to delete the app or you continue to have problems after deleting and reinstalling, try these things:
  1. Turn off the TV.
  2. Unplug the TV power source and wait for at least one minute.
  3. Plug in the TV.
  4. Turn on the TV.
  5. Press the interactive TV button on your remote control to bring up the list of TV apps.
  6. Use the right and left arrow buttons to select the app in the list.
  7. Press the Select button to launch the app.

Preform a factory reset on you TV

  • If after trying the options described above, you are still having problems with the app, you may need to perform a factory reset for your TV. Refer to your TV’s manual for instructions on how to perform a factory reset.

WARNING: You will lose TV settings when performing a factory reset, including the personalization of your apps – the list of apps you have, their signed-in state, and any other customizations.

Contact the TV app publisher

  • To receive additional app support, you can contact the company that publishes the TV app. To find more information about the publisher:
  1. Press the interactive TV button on your remote control to bring up the list of TV apps.
      Note: The interactive TV button will look different depending on the brand. Refer to your TV manual for more information.
  2. Use the right and left arrow buttons to select the app in the list.
  3. Press the Select button to launch the app.
  4. Use the up and down arrow buttons to navigate to the Settings button at the bottom of the sidebar and press the Select button.
  5. Navigate to and select the About button.
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