How do I resolve a dispute?

Yahoo Merchant Solutions provides a platform where merchants and consumers conduct many transactions every day. When a dispute between the merchant and consumer arises, it can often be easily resolved.

While Yahoo is not a party to these transactions and does not control the actions or behavior of merchants or consumers, we can offer some useful suggestions for resolving a dispute.

  • Talk it over  -- Merchants and consumers can often resolve a dispute by talking to each other. Many problems are the result of a misunderstanding. Email communications can often be misinterpreted. It may be possible to clarify, discuss, and resolve your differences through a phone conversation.
  • Report fraud -- If you suspect that you're a victim of fraud (if you received an order for merchandise and never received payment), you can file a complaint. Contact the Internet Crime Complaint Center (IC3) and file a complaint against an individual.
  • Report mail fraud -- If you suspect that you're a victim of mail fraud, file a complaint with your local U.S. Post Office or Attorney General. Don't hesitate to contact the National Fraud Information Center.

By taking action against fraud, you help to remove it from our community.

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