If you see a black screen where your webcam image should be, please try these troubleshooting steps:
- Make sure the webcam lens is unobstructed, adjust the lighting if necessary, and then try accessing your webcam again.
- Verify that your webcam is connected properly and can function independently. Try using your webcam separately from Yahoo Messenger, making sure to use the software that came with the camera.
- The wrong device may be selected in Yahoo Messenger. To find out how to verify your webcam camera source, go to How to make Yahoo! Messenger recognize a new webcam.
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