Network connection failure when accessing Yahoo Mail

We've recently updated our servers for your safety and now require a secure connection when accessing Yahoo Mail from a mobile device or mail client.

If you're using an unsecured connection, you'll either receive a connection-related error or be re-directed to this page. Here's how to resolve it.


Yahoo Mail app on Android devices

Check out our Android Yahoo Mail app article for more info.

iOS and Android native email app

  Important: Update to the latest version of your operating system. Older versions of the operating system use outdated settings, causing this error. For assistance updating iOS or Android OS, contact your phone's manufacturer.

After you've updated your OS, remove and re-add Yahoo Mail on your device. Click on your current OS version below to see how.

+ iOS 4 and later

Remove your account

  1. Tap Settings | Mail, Contacts, Calendars.
  2. Tap your Yahoo Mail account.
  3. Tap Delete Account.
  4. Tap Delete to confirm.

Re-add your account

  1. Tap Settings | Mail, Contacts, Calendars.
  2. Tap Add Account | Yahoo.
  3. Enter your name, full email address, password, and your full email address in the "Description" field.
  4. Tap Next.
  5. Tap Save.

+ iPhone OS 3 and earlier

Remove your account

  1. Tap Settings | Mail, Contacts, Calendars.
  2. Tap your Yahoo Mail account.
  3. Tap Delete Account.
  4. Tap Delete to confirm.

Re-add your account

  1. Tap Settings | Mail, Contacts, Calendars.
  2. Tap Add Account | Other | Add Mail Account.
  3. Enter your name, full email address, password, and your full email address in the "Description" field.
  4. Tap Next.
  5. Tap IMAP, then enter the Yahoo Mail IMAP settings.
  6. Tap Next.
  7. Tap Save.

+ Android OS 4.1 and later

Remove your account

  1. Tap Settings
  2. From the "Accounts" section, tap Email.
  3. Tap your Yahoo Mail account.
  4. Tap Remove account.
  5. Tap Remove account to confirm.

Re-add your account

  1. Tap Settings.
  2. From the "Accounts" section, tap Add account.
  3. Tap Email.
  4. Tap Others.
  5. Enter your full email address and password, then tap Next.
  6. Select how often the app checks for new mail, then tap Next.
  7. Enter a description and your name, then tap Next.  

+ Android OS 4.0 and earlier

Remove your account

  1. Tap Settings
  2. From the "Accounts" section, tap Email.
  3. Tap your Yahoo Mail account.
  4. Tap Remove account.
  5. Tap Remove account to confirm.

Re-add your account

  1. Tap Settings.
  2. From the "Accounts" section, tap Add account.
  3. Tap Email.
  4. Tap Others.
  5. Enter your full email address and password.
  6. Tap Manual Setup.
  7. Tap IMAP account
  8. Enter Incoming server settings, using our IMAP settings, then tap Next.
  9. Enter Outgoing server settings, using our IMAP settings, then tap Next.
  10. Select how often the app checks for new mail, then tap Next.
  11. Enter a description and your name, then tap Next.  

Mail clients and other mobile devices

Use the following info to update your Yahoo Mail server settings manually.

Web browsers on mobile devices

Review our mobile web browser article for more info.

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