Unable to make or receive a voice call

This article provides troubleshooting steps for problems making or receiving PC-to-PC calls, PC-to-phone calls or connecting to Voice Servers.


Customers who connect through a firewall or proxy server might not be able use the voice feature. Here's how to determine if this applies to you:

  1. Click Messenger in Yahoo Messenger and select Preferences.
  2. Click Connection.
  3. If anything other than No proxies or Connect Directly to the Internet  is checked, you might not be able to use voice feature. You can try selecting No proxies or Connect Directly to the Internet to see if Yahoo Messenger will connect.

As for TCP ports, Yahoo Messenger will work if any one of these TCP ports are open:

  • 5050
  • 443
  • 80

At least ONE of these ports must be open in order to make PC-to-PC or PC-to-phone (Phone Out) calls, or to receive calls (Phone In).

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