Clear your browser's cache and cookies

Many browser related problems can be fixed by clearing your cache and/or cookies, but it's important to know how each impacts your browser before you delete them.

Getting started

Your web browser's "Cache" is a place where information is stored which helps webpages load faster. "Cookies" are small pieces of information stored on your computer which save web site customization.

  • Clear your cookies to fix - Sign-in problems (not being able to sign-in, not being able to stay signed-in) and error messages about setting user cookies.
    • Keep in mind - Clearing your cookies will delete all web site information stored in your browser (passwords, sign-in information, site-specific preferences, etc).
  • Clear your cache to fix - Pages that hang, freeze, don't finish loading, or contain old content, and online applications (like games) that don't respond.

+Internet Explorer

Verified for version 11.

  1. Select Tools | Internet Options.
  2. Under "Browsing history," click Delete.
  3. Select the following checkboxes:
    • Temporary Internet files and web site files
    • Cookies and web site data
  4. Click Delete.
  5. Click OK.
  6. Close and restart your browser.


Verified for version 29.

  1. Select the Tools icon three horizontal bars | History.
  2. Click Clear Recent History.
  3. In the "Time range to clear" drop-down menu, select Everything.
  4. Next to "Details," click the down arrow Firefox down arrow.
  5. Select the following checkboxes:
    • Cookies
    • Cache
    • Active Logins
  6. Click Clear Now.
  7. Close and restart your browser.


  1. Select the Safari/Edit icon Safari Gear Icon | Reset Safari.
  2. Select the following checkboxes:
    • Clear history
    • Remove all web site data
  3. Click Reset.
  4. Close and restart your browser.


  1. Select the Tools icon Three horizontal lines | Settings.
  2. Click Settings.
  3. Click Show advance settings.
  4. Under "Privacy," click Clear browsing data.
  5. Select the following checkboxes:
    • Empty the cache
    • Delete cookies and other site and plug-in data
  6. Click Clear browsing data.
  7. Close and restart your browser.

  Have a different browser? Please refer to your browser's help file or support web site.

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