Options available when a Yahoo Account owner passes away

We know that dealing with the loss of a relative is very difficult. To protect the privacy of your loved one, it is our policy to honor the initial agreement that they made with us, even in the event of their passing.

At the time of registration, all account holders agree to the Yahoo Terms (TOS). Pursuant to the TOS, neither the Yahoo account nor any of the content therein are transferable, even when the account owner is deceased. As a result, Yahoo cannot provide passwords or access to deceased users' accounts, including account content such as email.

Yahoo does have a process in place to request that your loved one's account be closed, billing and premium services suspended, and any contents permanently deleted for privacy.

Requesting to close the account

In order to process this kind of request, we require specific documentation:

  • A letter containing your request and stating the Yahoo ID of the deceased
  • A copy of a document appointing the requesting party as the personal representative or executor of the estate of the deceased;
  • A copy of the death certificate of the Yahoo account holder

Send the information to our Legal Department

legalpoc-support@yahoo-inc.com

(408) 349-7941 (fax)

701 First Avenue
Sunnyvale, CA, 94089-0703
US

Again, we extend our condolences to you and your family.

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