Get started with Yahoo Plus Protect Home

The more devices you have, the more likely you’ll need some type of support; and our U.S.-based, tech expert team is on-call 24/7 to help you get the most out of your technology. If one of your eligible devices fails, needs to be repaired or even replaced, you’re protected with Yahoo Plus Protect Home.

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What is Yahoo Plus Protect Home?

Yahoo Plus Protect Home is a single solution that provides Yahoo account support, home device protection, and tech support for your eligible home devices wherever (or whenever) you bought them. So, whether it’s old or brand new, give us a call anytime one of those pesky, unexpected tech issues comes up.

What tech support is included?

Technology can be confusing… we know. Yahoo Plus Protect Home gives you immediate access to tech experts to help you solve tech issues. There’s no limit to the number of times or the time of day you can contact our experts. Tech support includes:

Printer issues
Speeding up a slow computer
Connecting your household WiFi
Setting up new devices and accessories
Removal of viruses, malware, and spyware
Wireless Home Networking - Setting up and configuring router issues
Setting up or troubleshooting issues with various home devices, including but not limited to:
- Desktops, laptops, tablets, Smart TVs, game consoles, streaming devices, virtual assistants (Echo, Google Home, etc.) wearables (Fit Bit, Apple watch, etc.), thermostats, security cameras, and more.

What devices are covered under the device protection plan?

Accidents can happen to anyone. Yahoo Plus Protect Home gives you greater peace of mind knowing that your home devices are protected¹. You don’t even need to worry about digging up old receipts. We will repair, replace, or even reimburse you if one of your home devices experiences a mechanical or electrical defect due to:

Power surge issues
Normal wear and tear
Defects in materials and/or workmanship
Accidental damage from handling (for some products)

What’s not covered? - Lost or stolen devices are not covered under this plan.

Home office and home entertainment eligible devices are subject to a $99 service fee. These include the following home devices:

Computers (laptops, desktops, tablets) ²
Home router (wired or wireless)
Printers and multifunction printers
LCD, Plasma or LED televisions
Gaming systems
Home theater system (could include receiver, sound bar, amplifier, subwoofer and tuner)
Bluetooth and Wi-Fi enabled speakers
Premium headsets

Other wearables and smart home devices have a $49 service fee. This includes the following devices:

Smart thermostat(s)
Smart door lock(s)
Smart home security camera(s)
Smart video doorbell(s)
Smart watches
Health and fitness band(s)

Home devices that don't have a service fee include:

Speakers
Blue-Ray player
Smart device hub(s)
Smart light dimmer(s)
Smart smoke detector(s)
DVD players and portable DVD players
Audio/Video streaming devices (Excluding Verizon-branded or provided audio/video streaming devices)

^{1. Please note, there is a 30-day waiting period, which begins on the date of your enrollment, before you may file a claim. Access to technical support begins on your date of enrollment.↩}

^{2. To be eligible for coverage under this plan, eligible products must be equipped with a Windows Operating System version Windows 7 or newer or Android version 1.6 or newer and Apple computers which are equipped with an Apple operating system version OS X (10) or newer. ↩}