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Troubleshoot and fix problems with Android apps

You can use these troubleshooting steps to fix most issues with Yahoo apps on Android devices.

Get the latest version of the app

We often release updates for the app to fix common issues.

  1. Open the Google Play Store app Google Play Store app icon.
  2. Tap Play Store | My apps.
  3. If the Yahoo app is listed under "Updates," tap Update.
  4. Tap Accept.

If the app isn't in the "Updates" section or says "Installed," your app is up to date. 

Force stop and restart the app

Force stopping the app will refresh its active memory.

  1. Press your device's Home button.
  2. Press your device's Menu button | tap Settings.
  3. Tap Application Manager.
  4. Find and tap the Yahoo app that's not working.
  5. Tap Force Stop.
  6. Re-launch the app and attempt to reproduce the issue.

Clear cache and data

Clearing your cache and data will delete temporary files the app is using. These files will be recreated the next time you launch the app.

  1. Press your device's Home button.
  2. Press your device's Menu button | tap Settings.
  3. Tap Application Manager.
  4. Find and tap the Yahoo app that's not working.
  5. Tap Force Stop.
  6. Tap Clear Data.
  7. Tap Clear Cache.
  8. Re-launch the app and attempt to reproduce the issue.

Check your network access

If you have poor or limited access to the internet / network, the app may load slowly or not at all.

Using your device's web browser, try to visit the Yahoo homepage:

   http://m.yahoo.com/

If it doesn't load or is very slow to load, the issue is related to your network connection.

Uninstall and reinstall the app

If the application files have become corrupt, you can easily fix the issue by reinstalling the app.

Learn how to uninstall and reinstall the app.

Change your password

If your password contains special characters, it's possible that your device has incompatibility issues with it. Try changing your password to exclude special characters.

Learn how to change your password.

  Trouble with your password? If you're having difficulty signing in with your password, check out our sign-in problems help article.

 

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