Yahoo customer support is always free of charge
Help from Yahoo Customer Care may come via email, chat, social media, help articles, or our Yahoo Help Community forums. Whether you forgot your Yahoo password, can't sign in to Yahoo Mail, or need help with another Yahoo product or service, Yahoo will NOT ask you to pay for support.
Yahoo offers a paid subscription service - Yahoo Assist provides tech support online and over the phone to help with common 3rd party technical support needs like virus removal, slow computers, device setup and more.
Things Yahoo customer service won't do
- Charge you to assist you in any way (reset your Yahoo password, provide technical support, or address abuse or Yahoo account security concerns).
- Support or endorse third-party offerings that provide customer support for a fee.
If you paid for help with your Yahoo account, you weren't working with Yahoo Customer Care. Contact your financial institution to report the charge immediately and take these steps to review your Yahoo account's security.