POP client constantly asks for password

Here are the two most common causes for a client to repeatedly ask for your password.

Forwarding is enabled on the account

Only POP or Forwarding can be enabled at one time. If your account has forwarding enabled, you wont be able to use POP. Learn how to disable forwarding.

Once you've disabled forwarding, you can begin using POP to check your Business Email.

The password is wrong in the client

If the password is incorrectly configured in the client, you'll see this behavior.

Check your password:

  1. Go to http://mail.yourdomain.com (replace yourdomain.com with your own domain).
  2. Sign in with your Business Mail username and password.
    • If your password works, update your client with the right password.
    • If your password doesn't work, request a new password - password request form.

  Still getting the password prompt? Please contact us and we'll be happy to help.

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