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Verify your alternate email address or mobile number

If you've gone through the verification steps to add an email address or mobile number to your account info, but you still don't see it as confirmed, don't give up. Below is a checklist of possible causes and how to fix the problem.

If the verification email never arrives

  • Check that you've provided an active and accurate email address. 
  • Ask your Internet Service Provider (ISP) or email provider if they're blocking any mail from Yahoo.
  • Turn off any spam or junk mail filters so the email goes to your inbox.
  • Even though email will arrive quickly, it's not instantaneous. Check back again after letting some time pass.

If the SMS text message never arrives

  • Check for mistakes in entering the mobile number to be sure it's valid.
  • Remember that we don't support landlines and it needs to be a valid mobile number.
  • Contact your mobile carrier to see if they're blocking this SMS.

If you've received a "Verification link is no longer valid" or "OOPS! you are already signed in" error message, request a new code and start over.

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