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Can't use my security questions to reset my password

Yahoo protects your account from unauthorized access by restricting time periods when you can use your security question to change your password. Your questions will be locked for 24 hours if you have accessed your account recently and there was also an attempt to receive a password using the security questions.

After the 24 hour lock, you can make another request to use your security questions to reset your password using theĀ Yahoo Password Helper.

Have an alternate email address or a mobile number associated with your Yahoo account? Try to reset your password first using your alternate address or mobile number.

Didn't try to reset your password using your security questions? You should immediately change your password. Check out the Yahoo Security Center for a full rundown on account security and ways you can protect your account.

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