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Can't reset my password using my security questions

Yahoo takes your account security seriously. To protect your account from unauthorized access, there are limited time periods when you can't use your security question to change your password.

Your questions will be locked for 24 hours if you have accessed your account recently and there was also an attempt to receive a password using the secret questions.

After the 24 hour lock

You can make another request to use your security questions to reset your password using the Yahoo Password Helper.

  • If you have an alternate email address or a mobile number associated to your Yahoo account, you won't see the option to answer the security questions right away.
  • Try to reset your password first using your alternate address or mobile number.

If you didn't try to reset your password using your security questions, we recommend immediately changing your password.

 Check out the Yahoo Security Center for a full rundown on account security and ways you can protect your account.

 

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