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Account keeps sending spam

If you think your Yahoo account is being used to send spam, and our basic account spam and compromise steps didn't fix the problem, don't worry. We can still help.

Check your Yahoo account for things you don't recognize

Access your Yahoo Mail account from a computer and do the following.

Check your computer for malware

Malware can corrupt your system and capture your sensitive information, like passwords and bank account numbers. There are several anti-malware programs you can find online that detect and remove malware on Macs and PCs.

Check for forged messages

Forged messages are email that appear to be sent from your email address, but they're actually sent from an entirely different email account.

Email providers can't prevent such forgery, but if fraud is identified, action can be taken.

Identify if an email is forged

  1. View the full header of the email in question.
  2. From the last "Received" line of the full header, take note of the originating IP address.
    - This corresponds with the sender's Internet Service Provider (ISP).
  3. Conduct an IP lookup through a site like WhoIs.net to determine which ISP provides the sender with Internet access.
  4. Contact the sender's ISP to request that appropriate action be taken.

For other ways to protect your information online, visit the Yahoo Security Center.

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