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Clear Messenger cache to fix issues

Having sign in issues, or missing IMs, or experiencing other unexpected behavior in Messenger? Here's how to fix these issues:

  1. Quit "Yahoo Messenger."
  2. Open the "Finder" window (click the Mac icon on your dock).
  3. Click your "username" on the left side.
  4. Click your "username" on the left side again.
  5. Open the "Library" folder.
    -The Library folder may be hidden. To open it, hold down the Option key, and then choose Go | Library.
  6. Open the "Caches" folder.
  7. Drag the "com.yahoo.messenger" files to the Trash.
  8. Drag the "Yahoo! Messenger" folder to the Trash.
  9. Click your "username" on the left side again.
  10. Open the "Library" folder.
  11. Open the "Preferences" folder.
  12. Drag the "com.yahoo.messenger" files to the Trash.
  13. Drag the "Yahoo! Messenger" folder to the Trash.

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