Fix mobile security sign in issues

The "Confirm your identity" prompt helps protect your account from unauthorized access. You'll need to clear this prompt in a web browser before you can add your Yahoo account to your mobile device's default mail app.


Verify your account by receiving a code

  1. Open a web browser on your mobile device and go to
  2. Sign in to your Yahoo account.
  3. Click Receive code.
  4. Select "By phone" or "By email."
  5. Click Receive code again.
  6. Check your email or mobile number to get the code, and enter the code in the "Verification code" box.
  7. Click Verify code.

Now that you've cleared the verification prompt, add your Yahoo account to your mobile device.

Get instructions for your specific device