Agent support is limited due to COVID-19 health and safety considerations for our employees. Visit this page for help with common password, account, Mail, and subscription issues, or try searching our help articles. For Yahoo account and Mail help, you can also use our chat assistant.
Need help signing into your account? You can always reset your password for free by following these steps. If you've tried this and still can't sign in, talk to one of our live agents by phone anytime, 24/7. Sign up here.

Why am I asked to verify my account after signing in?

If there's something unusual about your sign in or recent activity, we'll ask you to go through another verification step after you've entered the correct password. This helps protect your account from unauthorized access. You may be prompted to get a verification code on your Yahoo app, recovery phone number, or recovery email address for any of the following reasons:

  • Yahoo notices suspicious account activity.
  • You're using an unfamiliar browser or device.
  • You're traveling away from your usual location.
  • You sign in while using a VPN or a proxy server.
  • You've logged in with a private or incognito window.
  • There are many attempts to sign in with incorrect passwords.
  • The "First time signing in from this device" message appears.
  • You've cleared your browser history or data cache including cookies.

Problems with the verification code? Fix issues receiving or using the verification code.