Fix problems signing into your Yahoo account
You have important things to do in your Yahoo account, so let's get you back in! After you regain access to your account, consider switching to 2-Step Verification to avoid sign-in issues entirely. It's free, more secure and will require a verification code in addition to your password.
Live agent help - Contact paid premium support at (800) 745-0739
Password and Yahoo ID issues
- Use the Sign-in Helper to locate your Yahoo ID and regain access to your account by entering in your recovery mobile number or alternate email address.
- If you know your Yahoo ID but need to reset your password, make sure to create a strong password once you're back in to your account.
- If your browser remembers passwords, you can also check your autofill settings to find your password.
This error message means that the password and Yahoo ID combination you entered doesn't match what we have on record. Consider the following:
- Check "caps lock" or "num lock" keys - These keys change the value of what you're actually typing.
- Update your browser autofill settings - If your browser remembers passwords, you may need to update your autofill settings after changing your password.
- Try another web browser - If you can access your account in another browser, the problem isn't with your account; you'll need to fix the issue in your preferred browser.
- Someone changed your password - An unauthorized party could have broken in and changed your password. Use the Sign-in Helper to get back into your account and change your password. Then, review your account settings to undo changes you didn't make and secure your account.
Other sign-in issues
If you sign in from a device, program, or location that we haven't seen you use before, we may ask you to enter a verification code (sent to your recovery mobile phone or email) to verify that it's really you. If the recovery options displayed for your account are out-of-date, go to the "Still can't get signed in?" section of this help article for more info.
To protect your account, it may be temporarily locked after too many unsuccessful attempts to sign in. It will unlock automatically after 12 hours, but you can always regain access immediately using the Sign-in Helper.
If you've been asked to verify your identity multiple times, our system may have detected a threat to your account. When this happens, we may temporarily lock access to protect your information. Below are reasons why your account might be repeatedly locked:
- Our system detected a risk to your password.
- Your IP address is hidden or constantly changing.
- Login attempts are occurring from different geographic locations in a short period of time.
If your account is affected, be sure to secure your account and update your recovery information.
If you're caught in a loop where the sign-in screen keeps reappearing after you click "Sign in," you'll need to reset the "sign-in" cookie.
- From the sign-in page, click Not you?
- Enter your Yahoo ID and password.
- Click Sign in.
If that doesn't fix the problem, try these steps and attempt to sign in after each one:
Can't sign in after trying the steps above? If you're unable to use the Sign-in Helper to get into your account because your recovery info is wrong or inaccessible, you won't be able to regain access to your account again. You're always welcome to sign up for a new account, but just make sure to keep your new account's recovery info up-to-date.