Email not received on a mobile device

It's frustrating when your email doesn't show up like you expect. If you're not getting Yahoo Mail emails on your mobile device, it can be related to your settings, a sign-in issue, or a delay.


Check your sign-in details

In most cases, you can sign out, then sign back in to your account. If that doesn't work try the articles below.

You can try to sign-in to your account in a browser to check that your Yahoo Mail settings are correct.

The message was delayed or never delivered

Email is usually delivered within a few minutes to Yahoo Mail accounts. It doesn't matter whether they're accessed from a computer, mobile web browser, or the Yahoo Mail app.

Sometimes, email can be delayed or not arrive at all due to problems on the sender's side, heavy Internet traffic, or your Yahoo Mail settings.

From a desktop browser, you can review the email full header to see where the delay occured.

Update the Yahoo Mail app

If you're still not receiving email after checking your sign-in details are correct, make sure you have the latest version of the Yahoo Mail app installed on your device.

Your mobile device's mail client isn't set up to sync with Yahoo Mail

Learn how to add Yahoo Mail to your mobile device's native mail client:

The sender is blocked

Check your blocked address list to see if the sender's address is on it. You can unblock it.


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