Error message: "Unable to process request at this time -- error 999"

This error is usually temporary. If it continues, we have some common causes and suggestions for fixing "Error 999" that can help.

Why am I getting the error?

Possible causes include:

  • Unusually high activity from either your computer, mobile device, or IP address to specific Yahoo pages.
  • Sharing an Internet connection with others.
  • Spyware and/or viruses.
    - These can potentially change your system settings and prevent you from accessing certain websites, like Yahoo.
  • Your browser is not enabled to accept cookies from Yahoo.
  • Using a third-party software program or application to access Yahoo.

How can I fix it?

  • Try accessing Yahoo from another computer or a different Internet connection.
  • Enable your browser to accept cookies.
    - See our help article about setting your browser to accept cookies for more information.
  • Access Yahoo! using a supported browser and operating system
  • Scan your system for spyware, malware, or other viruses.
    - See our Safety Center's related help article for more information.
  • Make sure your Internet connection is not being used by others.
    - For example, protect a home Wi-Fi connection with a password.

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