Search Help

Fix Yahoo Messenger issues on a Mac

Most users' issues disappeared after updating to the latest version of Messenger.

 Make sure that you're connected to the Internet - Opening a browser (Safari, Firefox, Internet Explorer) is a quick way to test if you're online.

Set your connection preferences correctly

  1. In the "Messenger" window, click Messenger | select Preferences.
  2. Under "Category," click Connection.
  3. Select Firewall with no proxies.
  4. Click Apply.
    -Messenger will ask you if you want to re-sign in with your new proxy settings.
  5. Click OK
  6. Enter your ID and password and click Sign In.

If your issue is still unresolved, then you can try this:

  1. In the "Messenger" window, click Messenger | select Preferences.
  2. Under "Category," click Connection.
  3. Select No network detection.
  4. Click Apply.
    -Messenger will ask you if you want to sign in with your new proxy settings.
  5. Click OK.
  6. Enter your ID and password and click Sign In.

It's possible you could be behind a firewall. If you are still having trouble, then follow these steps:

  1. In the "Messenger" window, click Messenger | select Preferences.
  2. Under "Category," click Connection.
  3. Select the Use proxies option. Here you can enter your firewall and/or proxy server's address and port number. Please contact your network administrator (if you're at work), or your Internet service provider (if you're at home) to determine the correct firewall and proxy settings.
  4. Click Apply.
    -Messenger will ask you if you want to sign in with your new proxy settings.
  5. Click OK.
  6. Enter your ID and password and click Sign In.

Do you have any of the below firewall applications installed? If so, you need to configure the firewall to allow the necessary connections from Yahoo Messenger, or to disable your firewall. You'll need to refer to the manufacturer or developer of your product if you need help with the configuration or disabling of your firewall or proxy server.

On Mac OS X, you'll need to do the following:

  1. Open System Preferences
  2. Click Security
  3. Click Firewall
  4. Select Set access for specific services and applications
  5. Click the plus (+) sign at the bottom of the list window.
  6. Locate Yahoo Messenger.
  7. Select Yahoo Messenger | click Add.
    -By default, new applications added to this list are set to Allow incoming connections
  8. Close System Preferences

Configuring the firewall or proxy server

Usually, you can configure your firewall (often part of your DSL or broadband router or wireless router) using the router configuration software you used to install your router.

You run this from your computer, so you may have the software already installed or on your router installation CD or DVD. If you're at work, you probably don't have the software, and will need to contact your network administrator.

If you do have the software, please enter the following server and port info:

Basic Connection:
Protocol: TCP
Servers:

  • scs.msg.yahoo.com
  • scsa.msg.yahoo.com
  • scsb.msg.yahoo.com
  • scsc.msg.yahoo.com
  • scsd.msg.yahoo.com
  • scse.msg.yahoo.com
  • scsf.msg.yahoo.com

Ports: 5050, 23, 80, 25, 119, 20
Peer-to-peer: 5101

 Still can't connect to Messenger? Contact your network administrator, ISP (Internet Service Provider), or whoever initially set up your computer to make sure that your firewall and/or proxy settings are correct.

 

Thank you! Your feedback has successfully been submitted.

Please tell us why you didn't find this helpful.

Send Feedback