"Webcam not found" error

Can't view a contact's webcam, or can't broadcast your webcam, or getting a "no webcam found" error message? Let's help you fix these issues.

Basic webcam troubleshooting steps:

  • External webcam unplugged: Check to see if your external webcam was accidentally unplugged from your computer.
  • Close other programs: Another program may be using your webcam.
    - Close other programs and then try accessing your webcam again.
  • Another program crashed: If another program has crashed, it might not have successfully released your webcam.
    - Close all programs and restart your computer.
  • Reinstall: If you have an external webcam, it might not have installed correctly.
    - Reinstall your webcam according to the manufacturer's instructions.
  • Camera source: Check if Yahoo Messenger is using the correct camera device on your computer.
  • Configuration: Your webcam might not be configured correctly.
    - Reconfiguring your webcam according to the manufacturer's instructions can fix the problem.
    - Check the manufacturers website for instructions.
  • Webcam compatibility: Your webcam might not be compatible with Yahoo Messenger.
    - You can check this by reviewing webcam requirements for Yahoo Messenger.

 Looking for additional troubleshooting steps? See troubleshooting webcam or video calling image issues

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