Problem with Yahoo Messenger.

We're investigating reports of an issue with Yahoo Messenger. Our teams are working to identify and fix any problems as quickly as possible. We appreciate your patience during this time.

Disable browser add-ons and extensions

Sometimes third-party browser enhancements can cause problems with how Yahoo displays in your browser. If you've tried our steps to clear your browser's cache and Yahoo still isn't loading correctly, you can turn your browser's enhancements off to see if that resolves the issue.

Yahoo supported browsers

Note - If your browser isn't listed below, refer to your browser's support website for info on how to disable enhancements.


Verified for version 37

  1. Click the Tools icon Graphic of Firefox settings icon | select Add-ons (or Extensions).
    - The "Add-ons Manager" window appears.
  2. Click Extensions.
  3. Click Disable, next to each add-on you'd like to disable.
  4. Click Restart Now.


Verified for version 42

  1. Click Customize Chrome Three horizontal lines | select Settings.
    - The "Settings" tab appears.
  2. Click Show advanced settings.
  3. Under "Privacy," click Content settings.
    - The "Content Settings" window appears.
  4. Under "Plug-ins," click Manage individual plug-ins.
  5. Click Disable, next to each extension you'd like to disable.
  6. Click Done.


Verified for version 8

Disable all extensions

  1. Click Safari.
  2. Select Preferences.
  3. Click Extensions.
  4. Click Off/On, to switch it to the "Off" position.
  5. Restart Safari.

Disable specific extensions

  1. Click Safari.
  2. Select Preferences.
  3. Click Extensions.
  4. Select an extension you'd like to disable.
  5. Deselect Enable.
  6. Restart Safari.

Internet Explorer

Verified for version 11

  1. Click the Tools icon Tools menu icon | select Manage Add-ons.
  2. Click an add-on you'd like to disable.
  3. Click Disable.
  4. Click Close.
  5. Restart Internet Explorer.


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