Starting January 31, 2019, the classic version of Yahoo Mail will no longer be available. At that time, you'll be upgraded to the latest version of Yahoo Mail or basic Mail, depending on your browser's compatibility. Learn more about the latest version of Yahoo Mail.

A message I sent wasn't received

If you sent an email that wasn't received and you never got an error message, then the email is either still waiting to be sent or something happened on the recipient's end.

Step 1: Make sure the email was sent

  • Check your sent folder - If it's there, the email was successfully sent.
  • Check for typos - Make sure the address in the "To" field of your sent email is right.
  • Check your drafts folder - If it's not in the sent folder, it's probably waiting to be sent.

Step 2: Ask your recipient to check their account

  • Spam folder - Your message may have been delivered to their spam folder.
  • Blocked address list - Your email address may have accidentally been blocked.
  • Filters - Filters can redirect email matching a certain keyword criteria to another folder.