Fix mobile browser issues
Problems with your mobile browser can cause Yahoo pages on mobile devices to stop working properly. These steps should get you back to what you want to do quickly.
Update the app - Make sure you have the latest version of your favorite mobile browser installed.
Steps to fix most problems
Check if the problem is resolved before moving from one step to the next.
- Check your device has access to a network
Make sure you can connect to the internet before you try more complicated steps to fix app problems.
- Force stop and restart the app
When you force stop an app it refreshes the active memory for the app.
- Clear the browser's cache and cookies
Delete temporary files the app is using to refresh them the next time you launch the app.
- Turn off private browsing
Private browsing disables cookies which are necessary to get the full Yahoo experience.
- Enable location services
Some Yahoo features require you enable location services to work correctly.
- Restart the device
If you're still having problems with the app after you restart the device, the app could be corrupt.
- Uninstall and reinstall the app
It's possible the app has become corrupt. If you install a fresh copy of the app it will fix this problem.
Other common issues
- Sign in problems
When you update your password it forces the app to create a new connection to your Yahoo account. If you recently changed your password or have two-step verification enabled you may need to update your settings.
- Yahoo features are not available on mobile devices.
Some Yahoo features are only available in the desktop versions of your favorite Yahoo products.
Still having problems? If you've tried all the steps listed above contact your device's manufacturer for support.