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Email incorrectly delivered to the Trash folder

Are important emails not showing up in your inbox? Emails from specific senders may be set up to go to the trash or other folders. Check your settings to view or change where they're going.

  • If you've set up filters, the settings may be routing some emails to the trash. You can review your filter settings in New Mail and edit or delete any incorrect filters.
  • If you're using a mobile app or program, such as Outlook or Mac Mail, that's setup to delete email from the server, you'll need to contact the manufacturer for help.