Search Help

Email is delivered to the Trash folder

If incoming email is being delivered directly to your Yahoo Mail account's Trash folder, try reviewing your email filters and POP mail client settings to prevent this from happening.

Check your filters

  1. Mouse over the Settings Menu icon Small gear icon | select Settings.
  2. Click Filters.
  3. Click a filter's name to select it.
  4. Click Edit and look for the following problems:
    • Filters set to "Does not contain."
      - For example, this filter will send many emails to the Trash folder: "If the sender does not contain 'Yahoo', move the message to Trash."
    • Are any of the filters very broad?
      -
      For example, this filter will send many emails to the Trash folder: "If the subject contains "and', move the message to Trash."
    • Are any of the filters set to move all emails to Trash?
      - For example, this filter will send all emails to the Trash folder: "If the recipient contains (your Yahoo Mail address), move the message to Trash."

Check POP settings

Yahoo Mail moves messages that have been downloaded and deleted by a POP client, like Microsoft Outlook or Mac Mail, to the Trash folder.

See our help article about configuring your POP3 mail to leave messages on the Yahoo Mail server for more information.

Thank you! Your feedback has successfully been submitted.

Please tell us why you didn't find this helpful.

Send Feedback