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Clear your browser cache and cookies

Fixing problems with Yahoo pages is usually as simple as clearing your browser's cache and cookies.

Your browser's cache stores information to help pages load faster. Cookies are small files stored on your computer that save specific information (like passwords and site-specific preferences).

  • Clear cookies to fix
    • Sign-in problems (not being able to sign-in, not being able to stay signed-in)
    • Error messages about setting user cookies
  • Clear cache to fix
    • Pages that freeze or don't finish loading
    • Outdated pages with old content
    • Online applications (like games) that don't respond

Steps for Yahoo supported browsers

Note: If your browser isn't listed below, refer to your browser's support site for info on how to clear your cache and cookies.


Verified for version 35

  1. Click Tools three horizontal bars | select History.
  2. Click Clear Recent History.
    - The "Clear Recent History" window appears.
  3. In the "Time range to clear" drop-down menu, select Everything.
  4. Click the down arrow Firefox down arrow next to "Details."
  5. Select:
    • Cookies
    • Cache
    • Active Logins
  6. Click Clear Now.
  7. Restart your browser.


Verified for version 40

  1. Click Customize Chrome Three horizontal lines | select History.
    - The "History" window appears.
  2. Click Clear browsing data.
    - The "History" window appears.
  3. In the "Obliterate the following items from" drop-down menu, select the beginning of time.
  4. Select:
    • Cookies and other site and plug-in data
    • Cached images and files
  5. Click Clear browsing data.
  6. Restart your browser.


Verified for Version 8

  1. Click Safari Safari settings icon | select Clear History and Website Data.
  2. In the "Clear" menu, select your desired time frame.
  3. Click Clear History.
  4. Restart your browser.

Internet Explorer

Verified for version 11

  1. Click Tools | select Internet Options.
  2. Under "Browsing history," click Delete.
  3. Select:
    • Temporary Internet files and website files
    • Cookies and website data
  4. Click Delete.
  5. Click OK.
  6. Restart your browser.

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