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Emails aren't received in Yahoo Mail

If you're not getting emails you expect, it could be because:

  • The sender got your email address wrong.
  • A setting in Yahoo Mail is diverting or blocking them.
  • There's an error in your Reply-to address.


Yahoo Mail settings like filters and auto-forwarding, or incorrectly addressed emails, can result in delivery issues. Click a topic below to learn more.

 Important: Some of these settings and features can only be accessed from a desktop or laptop computer. We recommend signing in to Yahoo Mail on a computer when trying these suggestions.

The email is in your Spam folder

Check your Spam folder. (Click Spam in the Left Navigation column.)

If you find email there that doesn't belong in the Spam folder, there are several ways to fix it.

The sender is blocked

Check your blocked address list to see if the sender's address is on it. You can unblock it.

The email is being filtered

You could have filters set up, sending email into particular folders.

How to create, edit, and delete filters.

Mail forwarding is turned on

If mail forwarding is turned on, your incoming messages are sent to another email address and may not be saved in your Yahoo Mail Inbox.

How to review and manage mail forwarding.

Reply-to address is wrong

If someone replied to an email you sent to them and you didn't get their reply, check your reply-to address. The Reply-to address determines what email address an email goes to when someone clicks Reply to your message. If the reply-to address is wrong, you can change it.

The email was sent to the wrong address

Typos can happen when addressing an email or adding a contact to an address book. Make sure that the sender has your full email address.

To find your email address:

  1. Mouse over the Settings menu icon Small gear icon | select Settings.
  2. Click Accounts.
    - Your full email address is to the right of "Yahoo Account."

Not getting emails on a mobile device only

If you're not getting Yahoo Mail emails on your mobile device, it's likely because your password was changed but wasn't updated on your mobile device.

Learn how to:

  Are emails taking a long time to reach you? Find out where the delay occurred.


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