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Fix browser and feature problems

Problems with your browser can cause Yahoo products to stop working properly so you can't do the things you want to do. The steps in this article will help you fix problems caused by any browser related errors or settings.

 Tip - Enjoy the best of Yahoo by using the latest version of your favorite browser!

It's a good idea to test the problem with another browser before trying the steps below.

Steps to fix most problems

Check if the problem is resolved before moving from one step to the next.

  1. Clear your browser's cache and cookies Clearing your cache and cookies can help with many types of browser functionality issues, including sign-in problems, error messages, webpages hanging or freezing, content not updating, and browser applications (like games) not responding.
  2. Make sure that JavaScript is enabled
    Buttons, menus, and other features may not work correctly if JavaScript is disabled.
  3. Disable browser enhancements
    Many browsers offer enhancements known as add-ons, plug-ins, or extensions. These may cause problems with Yahoo product features and functionality. Examples: toolbars, news/stock tickers, instant messaging, weather/email alerts, antivirus/antispyware managers, and games.
  4. Reinstall Adobe Flash Player
    Interactive features and games depend on Adobe Flash Player to work correctly.
  5. Restart your computer
    If you've completed the steps above, and you're still having problems, try restarting your computer.

Next steps

If the site still isn't working

  1. Temporarily disable antivirus, antispyware, and firewall products
    In rare cases, security programs can block certain scripts that are essential to Yahoo product features.
  2. Test from another computer or mobile device
    If you're still having trouble with the site, there may be an issue with your computer. Testing from another computer or mobile device ensures you're able to access your account.
  3. Reset your browser to default settings
    If you've tried all the options listed above and Yahoo still isn't working, resetting your browser to it's default settings deletes any changes you've made including: deleting your bookmarks, removing all enhancements, and clearing any temporary internet files related to it.

Advanced browser configuration options

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