Clearing the Security Breach Alert

If you're contacting us because you're unable to clear the security breach alert, click the X in the upper-right hand corner or press the escape key on your keyboard to clear the message. This should clear the alert and allow you to view your mail.

Problems attaching or downloading files in Yahoo Mail

Having difficulty attaching or downloading files in Yahoo Mail? Here are some things that can help.

Problems attaching files to a message

  • The file name contains special characters (for example: #, $, /).
    - Rename the file without special characters, save it, and try again.
  • Try our browser troubleshooting steps if renaming the file doesn't help.

Problems downloading files you received

Encrypted files are not supported

  • Yahoo Mail does not accept attachments that have been encrypted, or coded to prevent unauthorized access.
    - Check with the sender to verify the file wasn't encrypted.

Can't find the downloaded file

  • Check your browser settings to determine where downloaded files are saved.
    - Consult your browser's help pages for additional assistance, as these settings vary.

  Need more info? Read about attachments in Yahoo Mail.


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