Clearing the Security Breach Alert

If you're contacting us because you're unable to clear the security breach alert, click the X in the upper-right hand corner or press the escape key on your keyboard to clear the message. This should clear the alert and allow you to view your mail.

Problems viewing or passing CAPTCHA verification

Yahoo uses CAPTCHACompletely Automated Public Turing test to tell Computers and Humans Apart word verification to protect against spam or other unauthorized account access. By entering the code, you verify you’re human and not a spam-sending computer.

When you’ll encounter a CAPTCHA

  • Sending an email containing HTML, links, embedded graphics, attachments
  • Forwarding messages (chain letters, jokes, etc.)
  • Performing too many failed sign in attempts
  • Accessing your account from a new browser, computer, or location
  • Creating a new Yahoo account

CAPTCHA code unreadable

  • Hear it - Click Need audio assistance? above the CAPTCHA to hear the code read aloud.
  • Try a different code - Click Can't read this code? below the CAPTCHA to see a different code.

CAPTCHA code doesn’t display

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