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Archived chats are limited to 100 transactions or to 20 minutes of chat. A transaction is counted each time a user sends a new conversation line or hits Return
Creating and sending log files If, for any reason, you are unable to submit diagnostic logs using the "Report a Problem to Yahoo" function, please use our alternate steps for submitting diagnostic log files .
There is a corrupt or missing Yahoo Messenger install. log file, or a missing entry in "Add/Remove Programs" or "Programs and Features" that is necessary to uninstall the application.
For Yahoo Messenger 10 and above, we created the "Connection Troubleshooter" to help you figure out what is causing your sign-in issue. The connection troubleshooter can help you fix some sign-in problems , or in other cases, it can gather data log files to send to the Yahoo Messenger team for additional diagnosis.
Sometimes, we need crash logs to be able to help fix problems with Yahoo Messenger . Here's how to create and send them when requested by Yahoo Customer Care.
Alternate instructions for sending diagnostic logs to Yahoo Customer Care. These steps will be helpful if you have trouble sending diagnostic logs from Yahoo Messenger . To submit diagnostic log files:
Sometimes, we need crash logs to be able to help fix problems with Yahoo Messenger . Here's how to create and send them when requested by Yahoo Customer Care.
You should now see the requested log files, although they may appear without extensions (. log ) if your computer is set to hide extensions. To show extensions to ensure you have the proper files:
To delete any saved history so that it no longer appears under Show Recent Messages Click the Messenger menu, then click Preferences
This article explains how to configure your preferences and manage your logins so that you can appear online or offline in Messenger and Facebook, once you have connected the two accounts. If you set your Facebook chat status to offline