Fix problems signing in to your Yahoo account

You have important things to do in your Yahoo account, so let's get you back in! Here are solutions for some frequent account access issues.

Common sign-in problems

Forgot my password or Yahoo ID

Use the Sign-in Helper to get back into your account using your Yahoo ID, mobile number, recovery phone number, or recovery email address. If you forgot your password, be sure to change your password to a strong one that you'll remember after you're in.

  If you use autofill - If your browser remembers passwords, you can check your browser autofill settings to find your password.

"Invalid ID or Password"

This error message means that the password and Yahoo ID combination you entered doesn't match what we have on record. Check the following:

"First time signing in here?"

When you try to sign in from a device, program, or location that we haven't seen you use before, we may ask you to enter an Account Key (sent to your recovery phone or email) to verify that it's really you.

If the verification information displayed for your account is out-of-date, go to the "Problems using the Sign-in Helper" section of this article and see "My account recovery information is incorrect."

"Account Locked" message

To protect your account, it may be temporarily locked after too many unsuccessful attempts to sign in. It will be unlocked automatically after 12 hours, but you can always regain access to your account immediately using the Sign-in Helper.

screen loops or reloads

If you're caught in a loop where the sign-in screen keeps reappearing after you click "Sign in," you need to reset the "sign-in" cookie.

  1. Click Not you? on the sign-in page.
  2. Enter your Yahoo ID and password, then click Sign in.

If that doesn't fix the problem, try these steps:

  1. Clear your browser's cookies.
  2. Close and re-open your browser, then try signing in again.
  3. If you're having trouble signing directly in to Yahoo Mail or a different product page, try signing in to the primary Yahoo login page.
  4. Complete these steps again using a different supported browser.

Someone else is using my account

If you're locked out because someone else learned and changed your password, use the Sign-in Helper to get back in. Lock your account using a new strong password, then review your account settings for changes and undo any that you didn't make.

  Avoid most of these problems - After you're back in your account, switch to using Yahoo Account Key to sign in quickly and securely without ever needing a password.

Problems using Sign-in Helper

My account recovery information is incorrect

We take your privacy and security very seriously, and only let you reclaim an account if you prove you're the rightful owner. When you register for an account, it's up to you to provide valid recovery info that proves ownership. The best way to safeguard your account access is to update your recovery info whenever your mobile phone number or email address changes.

Helper can't recover your account online

We need valid security and recovery info to protect your account. If you weren't successful with Yahoo Sign-in Helper or the other options above, you likely won't be able to recover your account. If you remember your sign-in information later, you can come back and try again.