Yahoo questions? Get 24/7 live expert help with your Yahoo needs—from email and passwords, technical questions, mobile email and more. Sign up here.

Fix POP or IMAP client sending and receiving issues

Third-party email clients, like Outlook and mac Mail, use either POP or IMAP protocols to connect to your Yahoo Mail account. These apps need a lot of things to align perfectly in order for them to work properly with an email account. Use these steps to identify and fix the source of the problem.

Step 1: Check if there's an issue with your account

You'll need to address any prompts or issues you see when doing the following before you can use your account in a third-party email app.

  1. Sign in to your Yahoo Mail account from a web browser.
  2. Compose a new email and add your own address in the "To" field.
  3. Send the email and see if it arrives within 5 minutes.

Step 2: Verify you're using the right POP or IMAP settings

Check that the app is configured with the correct POP settings or IMAP settings for Yahoo Mail. Sometimes even if the info seems correct, the data on the hard drive that the app saved could be corrupt or contain hidden invalid characters. You can delete your account from the app and re-add it to be sure. If you need specific instructions for your app, contact its manufacturer.

Step 3: Check for software that is blocking the ports we use

Firewalls, antivirus software, and network protocols have the ability to block ports. If any of our ports (995, 465, or 587) are blocked, the app can't connect to our servers. Check with your Internet Service Provider or your security software's manufacturer to learn how to check for and unblock ports.

Step 4: Check if any of these scenarios apply to you

Are you using an older POP or IMAP email app?

If you try to use Yahoo Mail in an older email client that uses POP or IMAP, you might get a "Server password has changed" or an "Authentication failed" error message. This is because those email apps use outdated security protocols and we've disabled access to them by default now.

You can grant temporary access to the outdated apps in your account settings.

Are you using Yahoo account key or two-step verification?

These added security features require you to create and use an app password for third-party email apps.

Have you added an extra email address to your Yahoo Mail account?

Make sure you've verified any extra email addresses that you've added. Any unverified address can cause errors, such as a 553 error code, when sending from a third-party email app.

Follow the instructions you received at the extra address in order to complete the verification process.

Step 5: Contact your app manufacturer or use a different app

If you've verified that your account is working outside of the app and you've checked the other possible solutions, then there's something wrong with the app you're using. The app manufacturer may have additional troubleshooting steps to try. Alternatively, you can use a different third-party email app.