Agent support is limited due to COVID-19 health and safety considerations for our employees. Visit this page for help with common password, account, Mail, and subscription issues, or try searching our help articles. For Yahoo account and Mail help, you can also use our chat assistant.
Need help signing into your account? You can always reset your password for free by following these steps. If you've tried this and still can't sign in, talk to one of our live agents by phone anytime, 24/7. Sign up here.

Locate a forgotten Yahoo ID

If you forgot what your Yahoo ID is, find it with our Sign-in Helper. We'll use the account's recovery information to help locate your ID.

  1. Go to the Sign-in Helper.
  2. Enter one of the account recovery items listed in the Sign-in Helper.
  3. Click Continue.
  4. Follow the instructions given in the Sign-in Helper.