Fix problems with Android apps

If your Yahoo app isn't working on your Android device, these troubleshooting tips can help you solve the problem and get it working again.

 Update the app - Make sure you're using the latest version of the app you're having problems with.

App functionality problems

App is slow, freezes, or crashes

Yahoo apps work best on the latest version of the operating system software. Before trying any of the steps below make sure you have the latest OS version for your device.

Complete each step before moving to the next one:

  1. Clear your app data and cache
    Clearing the cache and data deletes temporary files, settings, and log-in data.
  2. Force stop and restart the app
    When you force stop an app it refreshes the active memory for the app.
  3. Uninstall and reinstall the app
    It's possible the app has become corrupt. Install a fresh copy of the app to fix this problem.

If none of the above steps fix the problem, contact your device manufacturer about steps to fix app issues on your specific device.

Feature unavailable on a mobile device

Some Yahoo product features are only available in the desktop browser version. If you can't find a feature you're looking for in a Yahoo app, check out our list of Yahoo features not available on mobile devices.

Sign in problems

Mobile number has changed

If you get a new phone number, but you're still using the same phone, follow these steps.

  1. Go to your Account settings page and click your existing number.
  2. Click Add recovery phone number.
  3. Enter your mobile number in the space provided.
  4. Click Send SMS.
    - Yahoo sends a push notification to your phone.
  5. Enter the Account Key in the space provided.
  6. Click Verify.

Two-step verification

Two-step verification uses both your password and an extra security key to verify your identity whenever you sign in to your account. Learn more about two-step verification.

Account Key

If you're having trouble signing in with Yahoo Account Key it could be a few different things. Learn how to solve issues with Yahoo Account Key.

Problems with Android Mail Sign-in

If you're having trouble connecting to your Yahoo Mail account in the native Android Mail app, remove your Yahoo Mail account then re-add it in Android Mail.

Connection problems

Check network access

Make sure your device can connect to the internet. If it can't connect, apps won't work.

Review your app permissions

App permissions are the settings that allow apps to connect to other information on your device. It's a good idea to review permissions for Android apps to make sure they're enabled.