Clearing the Security Breach Alert

If you're contacting us because you're unable to clear the security breach alert, click the X in the upper-right hand corner or press the escape key on your keyboard to clear the message. This should clear the alert and allow you to view your mail.

Fix the "certificate error message" in Internet Explorer

The "certificate error message" may occur when using Yahoo in Internet Explorer. This can be fixed two different ways.

Possible causes

  • Computer's date is incorrect.
  • The security certificate has expired.
  • The website is not trustable.

Fixing the error

  1. Make sure your computer's time and date are accurate.
  2. Right click on the time to adjust the time and date.
    - Because steps may vary, we recommend consulting your Operating System's help file for additional assistance.

If the error continues after trying the above steps:

  1. Launch Internet Explorer on a desktop computer.
  2. Click Tools | Internet Options.
    - The "Internet Options" window appears.
  3. Click the Advanced tab.
  4. Under "Security", uncheck the boxes "Check for publisher's revocation" and "Check for server certificate revocation."
  5. Click Apply.
  6. Click Ok.
  7. Close and relaunch Internet Explorer, which should correct the error.


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